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| Employment Opportunities |
If you are interested in any of the positions listed below, please send your résumé, a cover letter indicating the position for which you are applying, and salary requirements to the appropriate person listed in the announcement or follow the instructions in the job posting. You may e-mail your materials to jobs@southstseaport.org. No calls please.
The Museum receives many inquiries about employment. Unfortunately, we are not able to respond to all of them. If your skills and qualifications match our needs we will contact you for an interview; if not, we will keep your résumé on file for one year and contact you if an appropriate position becomes available. Thank you for your interest.
The Seaport Museum is an Equal Opportunity Employer. The Museum does not discriminate because of age, sex, religion, race, color, national origin, disability, marital status, veteran status, sexual orientation or any other factor prohibited by law. Qualified candidates of diverse ethnic and racial backgrounds are encouraged to apply for vacant positions at all levels. This description shall not be construed as a contract of any sort for a specific period of employment.
Reservationist
Reports to: Director of Visitor Services & Building Management
Status: Part-time Hourly, Non-exempt
The Reservationist’s role is essential in ensuring that all prospective and booked visitors have a welcoming, engaging, informative and accessible experience with the South Street Seaport Museum. The primary responsibilities of this position involve the securing and management of Museum reservations and the outreach efforts to inform the public of all Museum offerings. S/he will report to the Director of Visitor Services & Building Management, with some holidays required.
Administrative Oversight and Planning
· Offer input in defining strategic goals for obtaining an increased amount of Museum reservations
· Actively communicate relevant reservations to respective department personnel, Visitor Services staff, and the Director of Visitor Services & Building Management
· Provide regular sales reports to the Director of Visitor Services & Building Management and Museum’s Finance team
· Actively collaborate with relevant personnel to improve the visitor experience and to ensure the safety of all visitors at the Museum
Day-to-Day Responsibilities
· Field all incoming calls, respond to telephone inquiries and accurately promote the Museum and all of its offerings and policies to the public to attract new visitors
· Reach out to past visitors, Museum members and other individuals in the public to inform them of programs that may peak interest
· Keep up-to-date on all updates to Museum offerings and policies
· Gather required information and respective payments from customer in order to make a reservation
· Enter all reservations into reservation system and/or manual computer system, and track all reservations ensuring that all required payments are received in advance of the booked program and/or event dates
· Manage internal reservation system, calendars and spreadsheets with all reservations in a meticulous and detailed manner
· Update NY Charities with all Museum listings in real time and process all respective reservations and payments received through this site
· Ensure that all charter agreements and contracts are signed by both parties, and filed away in an organized manner
· Actively communicate to Visitor Services personnel and adhere to updates to policies and procedures to support visitor service standards, and enhance safety, traffic flow, access to the Museum and its programs, and visitor satisfaction
· Maintain continuous and effective communication with Museum’s Weekend Reservationist
· Proactively anticipate and address visitor needs
· Actively address all concerns voiced by Visitor Services personnel and visitors; report all concerns of note to Director of Visitor Services & Building Management
· Interact with all prospective visitors on the phone in a positive and friendly manner while showcasing the entire Museum; resolve any difficult situations with grace and professionalism
· Ensure that all transactions are processed quickly
· Continually upkeep the cleanliness, tidiness and appearance of the Museum
· Perform other duties as assigned, requested or deemed necessary by the Director of Visitor Services & Building Management
Selection Criteria:
The ideal candidate will possess the following skills and attributes:
- Presentation of himself/herself in a welcoming, outgoing, friendly, positive and professional manner to callers, visitors and staff members
- Possession of a strong leadership presence, demonstration of exceptional problem-solving skills, good humor and flexibility; Be able to promote team building among staff and serve as a role model of positive and proactive customer service
- Quick-thinking ability to motivate, multi-task, and prioritize in a fast-paced environment
- Demonstration of exceptional interpersonal, organizational, public speaking, communication and problem-solving skills
- High attention to detail, follow-through required
- Ability to handle confidential information in a professional manner
- Ability to work well independently while also being a creative, enthusiastic, team player
The ideal candidate will have the following qualifications:
- At least 2 years experience in administration and customer service
- Computer proficiency (Microsoft Word, Outlook, Excel)
- Preferred: Bachelor’s degree in relevant field
Compensation:
The chosen candidate will be offered an hourly rate that is based on experience. This position does not offer health benefits.
Applicants should email a resume and cover letter to aobrien@seany.org
Special Events Manager
Reports to: Director of Visitor Services & Building Management
Full-time Salaried, Exempt
The Special Events Manager’s role is essential in ensuring that all clients and their attendees have a welcoming, engaging, and accessible experience while holding their event at the South Street Seaport Museum. The primary responsibilities of this position involve the outreach of all potential clients, the booking of special events and management of all booked special events held at the different spaces around the Museum. S/he will report to the Director of Visitor Services & Building Management, with some evenings required.
Administrative Oversight and Planning
· Strategize and develop long-term plans to increase the Museum’s space rental revenue
· Provide regular sales reports to the Director of Visitor Services & Building Management and Museum’s Finance team
· Actively collaborate with relevant personnel to improve the experience of all Museum events
· Ensure all Museum events set up and breakdown requirements are communicated to Director of Visitor Services & Building Management and other relevant personnel
Day-to-Day Responsibilities
- Manage outside requests and operations for Museum property rentals
- Actively showcase and sell Museum rental property and facilities to prospective clients, and in a positive, knowledgeable and friendly manner
- Draft space rental contracts for execution
- Draft location permit agreements for Museum film and photography shoots for execution
- Draft dockage contracts for Museum and coordinate the dockage of visiting vessels for execution
- Negotiate terms of contracts, if applicable
- Determine needs for all events and submit requests for invoices for Museum’s security, staffing and maintenance vendors
- Review all insurance documentation for space rentals, film shoots, photography and dockage agreements, and coordinate with clients if revisions are required before necessary approval
- Obtain all executed contracts, approved insurance documentation and payments before the start of any Museum event; disseminate all vendor payments accordingly
- Liaise with all clients on event logistics
- Coordinate with Museum’s exclusive caterer for rentals, where applicable
- Attend quarterly meetings with Seaport Marketplace to provide and share all event information; coordinate with Seaport Marketplace and the Economic Development Corporation on events that share Pier 16 and Pier 17 and on Fulton Street
- Manage the supervision of all Museum-wide events from load-in to load-out
- Actively anticipate all potential issues with Seaport area events and communicate all concerns of planned events to Director of Visitor Services & Building Management
- Maintain internal calendar of events and rentals, and continually update and communicate Seaport Marketplace calendar of events to Director of Visitor Services & Building Management
- Manage Special Events budget and continually coordinate with Museum Finance team with updates
- Conduct outreach to previous and potential clients
- Handle invoices and payments for Peking ship lighting requests and coordinate with Director of Waterfront to ensure that Peking lights are on for scheduled time frame
- Aid the Director of Visitor Services & Building Management with administrative tasks on a needed basis.
Selection Criteria:
The ideal candidate will possess the following skills and attributes:
- Presentation of himself/herself in a welcoming, outgoing, and professional manner
- Possession of a strong leadership presence, demonstration of exceptional problem-solving skills, good humor and flexibility
- Quick-thinking ability to motivate, multi-task, and prioritize in a fast-paced environment
- Demonstration of exceptional interpersonal, organizational, public speaking, communication and problem-solving skills
- High attention to detail, follow-through required
- Ability to handle confidential information in a professional manner
- Ability to work well independently while also being a creative, enthusiastic, team player
The ideal candidate will have the following qualifications:
- At least 3 years experience in event sales and management
- Computer proficiency (Microsoft Word, Outlook, Excel)
- Bachelor’s degree in relevant field
Compensation:
The chosen candidate will be offered a competitive package of salary and benefits.
Applicants should email a resume and cover letter to aobrien@seany.org
Visitor Services Supervisor
Reports to: Director of Visitor Services & Building Management
Status: Part-time Hourly, Non-exempt
The Visitor Services Supervisor’s role is essential in ensuring that all visitors have a welcoming, engaging, and accessible experience while visiting the South Street Seaport Museum. The primary responsibilities of this position involve the supervision of the Museum’s Visitor Services team including store personnel, visitor services representatives and gallery guides, and reservationists. S/he will report to the Director of Visitor Services & Building Management, with some evenings and holidays required.
Administrative Oversight and Planning
· Offer input in defining strategic goals and actively help communicate goals for store personnel, visitor services representatives, gallery guides and reservationists
· Provide regular sales reports to the Director of Visitor Services & Building Management and Museum’s Finance team
· Actively collaborate with relevant personnel to improve the visitor experience and to ensure the safety of all visitors at the Museum
· Ensure all Museum events are properly set up, run smoothly, and effectively broken down
Day-to-Day Responsibilities
· Ensure that staff are in place and all building operations are running for daily museum activities
· Actively communicate to Visitor Services personnel and adhere to updates to policies and procedures to support visitor service standards, and enhance safety, traffic flow, access to the Museum and its programs, and visitor satisfaction
· Proactively anticipate and address visitor needs
· Actively address all concerns voiced by Visitor Services personnel and visitors; report all concerns of note to Director of Visitor Services & Building Management
· Maintain safety and security around the Museum; report all safety and security concerns to Director of Visitor Services & Building Management
· Actively supervise Visitor Services personnel in a professional manner
· Motivate Visitor Services personnel in all ways to promote Museum
· Interact with all visitors in a positive and friendly manner while showcasing the entire Museum; resolve any difficult situations with grace and professionalism
· Ensure that all transactions are processed quickly and accurately and balance all registers to Museum policy throughout the day
· Continually upkeep the cleanliness, tidiness and appearance of the Museum
· Aid the Director of Visitor Services & Building Management with occasional building management issues
Staff Management and Training
· Manage staff scheduling
· Maintain high quality of staff experience
Selection Criteria:
The ideal candidate will possess the following skills and attributes:
- Presentation of himself/herself in a welcoming, outgoing, and professional manner to visitors and staff members
- Possession of a strong leadership presence, demonstration of exceptional problem-solving skills, good humor and flexibility; Be able to promote team building among staff and serve as a role model of positive and proactive customer service
- Quick-thinking ability to motivate, multi-task, and prioritize in a fast-paced environment
- Demonstration of exceptional interpersonal, organizational, public speaking, communication and problem-solving skills
- High attention to detail, follow-through required
- Ability to handle confidential information in a professional manner
- Ability to work well independently while also being a creative, enthusiastic, team player
The ideal candidate will have the following qualifications:
- At least 2 years experience in staff management, administration and customer service
- Computer proficiency (Microsoft Word, Outlook, Excel)
- Preferred: Bachelor’s degree in relevant field
Compensation:
The chosen candidate will be offered an hourly rate that is based on experience. This position does not offer health benefits.
Applicants should email a resume and cover letter to aobrien@seany.org
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